ZENERGY HEALING MASSAGE STUDIO

Arrival: Late arrivals will not receive an extension, and the session will end at the scheduled time.

Your comfort and safety are our top priorities. If you feel uncomfortable, you may end the session immediately for a full refund. It is encouraged to speak out the minute you feel uncomfortable. We assure you that it is always safe to voice your concerns. However, to avoid any conflict, you cannot rebook future appointments. Similarly, if the therapist feels uncomfortable, they may end the session immediately with no refund or future bookings. Behaviors that may result in immediate termination include:

  • Inappropriate touching

  • Vulgar or derogatory language

  • Harassment

  • Intoxication or drug use

Booking and Cancellation:

  • Booking is free, but a credit or debit card is required.

  • If you cancel or reschedule with less than 24 hours notice, a $30 cancellation fee will be charged. This fee must be paid before you can book another appointment.

Payments: We accept credit/debit cards, cash, PayPal, CashApp, Chime, and Venmo only. Gratuity is appreciated but not required.

Refund Policy: No deposit is required at the time of booking. Clients receive a refund only if they feel uncomfortable during the session, however, there will be no chance to rebook. If you cancel the same day, the $35 fee applies and has to be paid before rescheduling.

Medical Conditions: Please inform us of any known medical conditions that could affect your massage. We do not provide post-surgical rehabilitation massage and cannot diagnose medical conditions. All information is confidential.

Dispute Resolution: We reserve the right to arbitrate any disputes between therapists and clients. Our decision will be final.

No Violations: We provide therapeutic massage only. Any inappropriate behavior will result in immediate removal from the premises, possibly involving law enforcement.

Liability: You agree to indemnify and hold Zenergy Healing Massage Studio and its therapists harmless from any claims or demands, including legal fees, related to your use of our services.

All orders must be placed via www.thezhonnywave.com. After clicking the “Order” button, you will be directed to the order page. Please review your items before completing the purchase. All products sold by Soulistik Limited, Zenergy Healing Massage Studio and its membership Zen Tribe Membership, and The Zhonny Wave, including The Cap Collection, "Trips I Took Too Sure: A Poetry Collection" (physical and digital copies), and the Arombiance Collection Massage Oils, are not for resale except by authorized retailers or distributors. If you purchase products from unauthorized sources, their authenticity, safety, or legality isn’t guaranteed. Such products may have different ingredients, be improperly stored, or pose health risks. Therefore, we do not accept returns or issue refunds for these purchases.

Soulistik Limited and The Zhonny Wave do not knowingly collect personal information from children under 17 years of age. If you are under 17, please ask a parent or guardian for permission to use the website.

Orders are processed Monday through Friday within 72 hours, as each order is freshly prepared. Shipping is done via USPS, USPS First Class, or Priority Mail, with delivery confirmation. Please allow 5-8 business days for your order to arrive after it has been shipped.

We are not responsible for lost or stolen packages once they have been marked as ‘delivered’ by the carrier. If this occurs, we will provide tracking and delivery confirmation to follow up with them.

If you notice incorrect shipping information, contact us within 72 hours at thezhonnywave@gmail.com to update it. If the package has already been shipped, it must be returned to us for reshipping, and you will be responsible for any additional shipping costs.

To ensure timely service, orders are processed immediately after submission and cannot be changed or canceled once placed.

Protecting your privacy is our top priority. Our Privacy Policy, which applies to www.thezhonnywave.com, governs how we collect and use your data. By using our website, you agree to these terms and all associated policies, including those related to purchases, privacy, cookies, shipping, returns, and disputes.

No content from www.thezhonnywave.com may be copied, duplicated, republished, or distributed without our permission. All information and media on the website are the property of Soulistik Limited and The Zhonny Wave and are protected by U.S. and international copyright and trademark laws.

We reserve the right to update or change our products, services, and website at any time without notice. Continued use of the site after changes are made signifies your agreement to the updated policies.

THE ZHONNY WAVE | SOULISTIK LIMITED | ZENERGY HEALING MASSAGE STUDIO